You may think the font is installed – the font name is appearing, but a give away can be that the TTP or OTF symbol does not show in the drop down menu! Does yours?
These templates are created using bespoke bullet points and spacing carefully designed to suit your brand. These must be accessed using the toggle buttons as explained in the brief how to use. The bullet button in the Paragraph menu will only insert a 'default' bullet and will not be consistent with the template design.